BCC Student Gmail FAQ

What if I forgot my Password?

Your password was originally set to your birthdate.
Password is birth date with MMDDYY format.
I.E.   June 1st, 1988
            Password: 060188
User Name is all in lower case, first name, underscore and last name.
I.E.  John Smith
            Login ID:  john_smith
Please try entering in your User Name and your Birthdate for the password. If this does not work, please call 609-894-9311 x1388 or send and email to bccstudent_infodesk@mymail.bcc.edu . Include your UserName, Birthdate and Student ID number in your email request.

If you are currently logged into Google Mail, you will need to logout and start again. We recommend that you set up your Password to be 6-14 characters and use letters and/or numbers, no spaces or special characters.

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I think someone else knows my email account and password. What should I do?

You should follow the procedures to change your password immediately. If you think the problem is continuing, contact bccstudent_infodesk@mymail.bcc.edu

Your email account is composed of your Login Name and @mymail.bcc.edu (ie  jane_doe@mymail.bcc.edu).

No. Your email account is composed of your Login Name and @mymail.bcc.edu (ie. Jane_doe@mymail.bcc.edu).

 My Social Security Number has changed. Does this affect my email account?

No. Your email account does not have to be changed because of a Social Security Number or Name change. A change in your account would only be accomplished by deleting your current account and creating a new one. All messages sent to the old account would be returned undeliverable. If you would like your account to be changed, please contact your bccstudent_infodesk@mymail.bcc.edu and request the change.

First, and most important, DO NOT DELETE THE OFFENDING MESSAGES! You maybe later asked to forward/produce the offending message. Unsolicited and/or harassing email is in violation of the Guidelines for Use of the Student Email System. All students agreed to these guidelines upon completion of their application for email access. Contact your bccstudent_infodesk@mymail.bcc.edu   and report the violation. 

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What if the offending message was originated outside of the BCC?

Even though we cannot determine how other email administrator’s deal with offending messages originating on their systems, we can still contact them and ask them to correct the problem. Please follow the procedures outlined concerning unsolicited/harassing email to make sure we can track and contact the sender.

For all support questions, please contact your bccstudent_infodesk@mymail.bcc.edu

For what reasons can my account be deactivated while I'm still a student?

When you requested an email account, you agreed to the Guidelines for Use of the Student Email System. Any violation to the Student Email Policy can result in deactivation of your account.

If you typed the wrong address when you originally sent the message, usually a copy of that message will still be in your sent items folder. You can go into the sent items folder in your mailbox, find and open the original message you sent, click the reply all button, correct the address and send it again.

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I just sent a message to my instructor, but the message does not show up in my out box.

To have a copy of your outgoing mail saved in a "sent" folder you must first activate this feature.

Step one: Create a sent items folder.

1. From the Google Mail web interface, Click on the "Add Folder" link located in the upper left hand corner.
2. In the text box named "Folder Name" type in the name of your new folder (sent items).
3. From the drop down box labeled "Create In", select the location where you want to store the folder. (I suggest you put it under your username.)
4. Click the "Okay" button.

Step Two: Setup the sent items folder.

5. From the tool bar on top of the Google Mail web interface, click the options button (the middle button).
6. From the paged labeled "Options-General Settings", select the tab that says "Mailbox Management."
7. From the Options-Mailbox Management page, under the "Mailbox settings" heading there is a drop down box labeled "Sent items" select the folder where you want to store your sent items.
8. Click the save button at the bottom of the page.

There is a size limit of approximately 7GB on your Google Mail account. This message is letting you know that the limit has been reached. To correct this problem, you will need to delete messages from your mailbox. After the messages are deleted, you will continue to receive mail. Please note, after deleting messages, they will still show up in your mailbox with a "" beside them until you do a purge. To purge your email messages either check the messages you want to purge and then click the "Purge" button or click the "Purge All" button and all of your deleted messages will be purged.

If you send any messages while your mailbox was full, the messages are delivered. If you have incoming mail while your mailbox is full, the messages are returned to the sender with a note explaining to them that their mail could not be delivered and they should try to resend later.

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I already have an Internet email address from AOL (or another Internet Service Provider.) Do I need a Google Mail account, too?

You will not be able to use Google Mail without a Google Mail account. Your student email account will be the only account used by the school to contact you regarding all BCC correspondence.

For Google Mail we recommend the following browsers:
• Netscape 4.7 and higher
• Internet Explorer 5.0 and higher (Versions prior to5.0 will not work.)

To obtain maximum functionality we recommend you use these browsers. You can download the latest versions from Netscape's Home Page and Microsoft's Home Page .

Sometimes our Google Mail system needs to come down for a short while for routine maintenance. This maintenance is done to ensure that Google Mail keeps functioning efficiently. A downtime notice is posted on the Google Mail pages to alert our users to the scheduled downtime. The scheduled downtime will not affect your Google Mail account in any way, you will not need to take action unless otherwise instructed.

• A new web-based user interface.
• Rule based message filtering.
• A calendar.

To find more inform on how to use Google Mail you can:
• View the Google Mail tutorial.
• View the help files located in the Google Mail web interface.

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